ABOUT OUR SHOE STORE
Craft Shoe Store is a family owned and operated business that has served the community for over 40 years. It was apparent early on that Craft Shoes
would lead the way in sales and service. When it comes to footwear, Craft Shoes has the largest selection of Men's, Women, Children & Athletic wear. Our warm and friendly staff is here to assist you 7 days a week and customer service is our guarantee!
Located in Commack Long Island, Craft Shoes has top name brands including sizes hard to find, athletic, orthopedic, evening wear, bridal and dye color matching. So next time you need shoes or sneakers visit our store and see what a perfect fit really means.
RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, call us at 631-499-5773. If your return is accepted, you will be responsible to ship the items back to us and cover shipping costs. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, worn items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.